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Cool Glow: Products & Services

Cool Glow is an online store that offers an amazing selection of glow sticks, glow necklaces and jewelry, glow paint, LED products, glow drink ware, and much more.

Cool Glow has multiple shopping categories:

Cool Glow: Company Background

The Cool Glow online store and company was created in 2008. The owner of Cool Glow is Mr Hafiz Hakam, and the manager of customer service is Mr Jeremy Adams. The company name for Cool Glow is Cool Glow LLC.

Cool Glow contact information:

  • PO Box 154927, Irving, TX 75015-4927
  • Toll Free Number: 1-888-909-4569
  • Fax: 214-614-9164
  • Email is available on website
Cool Glow: Customer Feedback & Reviews

There are not many customer reviews for Cool Glow online, but the few that can be found are very negative. 

Positive customer reviews commented on:

  • Fast shipping

Negative customer reviews commented on:

  • Bad customer service
  • Many customers stated that Cool Glow shipped defective products
  • Horrible return policy
  • 25% re-stocking fee

Some customer reviews were:

"Due to product unreliability, harsh product replacement policies, and poor customer service we will no longer be using cool glow for our fundraisers"

"I spent 15 minutes on hold waiting to speak to what is apparently the company’s one and only customer service rep."

"Were called forever, told us we were #1 in line, then told someone would return call...none ever did! I am checking with my credit card co. to make sure no charges have been made, as is prevalent with these flimsy flam outfits."

Cool Glow: Business Credibility & Trustworthiness

Cool Glow is accredited with the Better Business Bureau and has a BBB rating of "B". They have been accredited with the Better Business Bureau since June 13th 2011. Over the last three years, there has been 16 complaints filed against Cool Glow with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction.

The complaints filed against Cool Glow were:

  • 2 complaints were due to advertising/sales Issues
  • 1 complaint was due to delivery issues
  • 1 complaint was due to guarantee/warranty Issues
  • 12 complaints were due to problems with product/service
Cool Glow: Website Popularity & Google Ranking

Cool Glow website popularity:

  • Cool Glow has a worldwide Alexa traffic rating of 111,747 out of 30 million websites.
  • Cool Glow has an American Alexa traffic rating of 26920
  • Cool Glow has a Google pagerank of three out of ten.
  • The Cool Glow site receives around 32,921 unique visitors daily, which account for 46,090 daily page views. 
  • About 77% of the visitors to the Cool Glow site are American.
Cool Glow: Social Media Presence

Cool Glow social media presence:

  • Cool Glow can be followed on Facebook; they have 198 likes on Facebook and have 2 people talking about them. Cool Glow has not updated their Facebook page since November 10th 2011.
  • Cool Glow can be followed on Twitter; they have 7104 followers on Twitter and have posted 651 tweets. Cool Glow tweets daily.
  • Cool Glow offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products. 
  • Cool Glow is on Pinterest.
  • Cool Glow has a blog customers can follow; they have not updated their blog since March 17th 2012
Cool Glow: Website Security & Safety

Cool Glow is inspected and monitored by BuySafe, and they use an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Cool Glow site as "not suspicious" and states that no malicious software or suspicious content has been detected or hosted on it in the last ninety days. The Google safe browsing page for Cool Glow can be viewed here.

Cool Glow: Pricing & Packages

Cool Glow is usually less expensive on all their products. In a price comparison of three products, Cool Glow was cheaper on all three products than their leading competitors were.

Glow Paint 4 oz Jar Pink

  • Cool Glow: $17.49
  • Leading competitor: $18.39

LED Butterfly Sunglasses - Blue

  • Cool Glow: $3.39
  • Leading competitor: $5.99

Barack Obama Yes We Can Blacklight Poster

  • Cool Glow: $9.99
  • Leading competitor: $16.99
Cool Glow: Shipping Rates & Policies

Cool Glow shipping rates and policies:

  • Cool Glow ships within the United States and to numerous international locations
  • Cool Glow does not ship to PO boxes, but does ship to APO/FPO addresses.
  • Cool Glow ships most products within the 1-2 business days after the order is placed.
  • Both American and international shipping costs and options are available at checkout.
Cool Glow: Payment Methods Accepted

Cool Glow accepts numerous payment options. They accept:

  • MasterCard
  • Visa
  • American Express,
  • Discover Card
  • Google Wallet

Cool Glow does not accept any other online payment method such as PayPal, Bill Me Later, Google Checkout or Amazon Payments, nor do they accept money orders, wire transfers or checks of any kind. 

Cool Glow: Returns, Refunds & Exchange Policy

Cool Glow return and refund policy

  • Cool Glow offers a 30 day return policy; however, Cool Glow only accepts returns on products that were mistakenly shipped.
  • All returns must be in new unused condition and include all original packaging, paperwork and have all tags still attached.
  • Shipping costs are non-refundable.
  • Customers are responsible for return shipping costs.
  • Returns will incur a 25% re-stocking charge.

Returns should be sent to:

P.O. Box 154927 Irving,
Texas 75015

Cool Glow: Product images & screenshots
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Get 10% Off All Orders @ Cool Glow
Get 10% Off Any Order @ Cool Glow
Get 10% Off Total Order @ Cool Glow
Save 10% Off Entire Order @ Cool Glow
Get 10% discount on the entire order @ Cool Glow
Get FREE Shipping @ Cool Glow